Privacy Policy

Last updated: May 27, 2026

Baltic Service LLC ("Baltic Service," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website www.adbsnow.com, use our client portal, interact with us via phone, email, or text message, or engage our professional services.

By using our services or providing your information, you agree to the practices described in this policy. If you do not agree, please do not use our services or provide your personal information.

1. Information We Collect

1.1 Information You Provide Directly

• Contact information: Name, email address, phone number, company name, job title, mailing address
• Project information: Property address, project requirements, building plans, site photos, system specifications
• Account credentials: Username, password (stored as cryptographic hashes, never in plain text)
• Payment information: Billing address, payment method details (processed through secure third-party payment processors; we do not store full credit card numbers)
• Communications: Messages sent via contact forms, email, phone calls, text messages, and portal tickets

1.2 Information Collected Automatically

• Device and browser data: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent on pages, referring URLs, click patterns
• Portal activity: Login timestamps, document access logs, ticket interactions

1.3 Information from Third Parties

• Property and business information from public records
• Referral information from business partners

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
Provide, maintain, and improve our professional services	Contractual necessity
Communicate about your project (scheduling, status updates, invoices)	Contractual necessity
Send service-related SMS/text messages and email notifications	Consent / Contractual necessity
Process payments and manage billing	Contractual necessity
Provide access to the client portal	Contractual necessity
Respond to inquiries and support requests	Legitimate interest
Send marketing communications (with your consent)	Consent
Comply with legal obligations	Legal requirement
Protect against fraud, unauthorized access, and security threats	Legitimate interest

3. SMS/Text Messaging Policy

3.1 Consent

By providing your mobile phone number to Baltic Service — whether through our website contact form, client portal registration, in-person communication, or written agreement — you expressly consent to receive SMS/text messages from Baltic Service LLC at the number provided. Consent is not a condition of purchasing any goods or services.

3.2 Types of Messages

We may send you the following types of text messages:

• Transactional/Service messages: Appointment confirmations, scheduling reminders, project status updates, invoice notifications, delivery confirmations, service completion notices, and portal access codes
• Customer support messages: Responses to your inquiries, ticket updates, and follow-up communications
• Marketing messages (only with explicit opt-in): Promotional offers, new service announcements, and seasonal maintenance reminders

3.3 Message Frequency

Message frequency varies based on your project activity and communication preferences. Transactional messages are sent as needed for active projects. Marketing messages, if opted in, will not exceed 4 messages per month.

3.4 Opt-Out

You may opt out of receiving text messages at any time by:

• Replying STOP to any text message from Baltic Service
• Emailing info@adbsnow.com with "UNSUBSCRIBE SMS" in the subject line
• Calling (786) 422-9707 during business hours

After opting out, you will receive a one-time confirmation message. Opting out of marketing messages will not affect transactional messages related to active contracts or projects you have with us.

3.5 Help

For help with text messaging, reply HELP to any message, email info@adbsnow.com, or call (786) 422-9707.

3.6 Costs

Message and data rates may apply depending on your mobile carrier and plan. Baltic Service does not charge for text messages, but your carrier's standard messaging rates apply.

3.7 Carriers

SMS messaging is supported on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

3.8 No Sharing for Marketing

We will not sell, rent, loan, trade, lease, or otherwise transfer your phone number or any opt-in data to any third party for marketing purposes. We may share phone numbers with service providers who assist us in delivering messages (e.g., our CRM and messaging platform providers), but only for the purpose of sending messages on our behalf and subject to confidentiality obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Third-party vendors who perform services on our behalf, including CRM platforms, payment processors, email/SMS delivery services, cloud hosting providers, and analytics tools. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Business partners: Authorized distributors and equipment manufacturers (e.g., AXIS Communications) as necessary to fulfill your project requirements. We share only the minimum information necessary.
• Subcontractors: Licensed professionals engaged to perform portions of your project, subject to confidentiality agreements.
• Legal requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected individuals.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Cryptographic hashing of passwords (never stored in plain text)
• Role-based access controls and multi-factor authentication for administrative systems
• Regular security assessments and software updates
• Employee and contractor confidentiality agreements
• Secure cloud infrastructure with reputable providers (Cloudflare)

While we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Active client data: For the duration of the business relationship plus three (3) years
• Project documentation: For the warranty period plus five (5) years, or as required by applicable building codes and regulations
• Financial records: Seven (7) years as required by tax and accounting regulations
• Marketing contacts: Until you unsubscribe or request deletion
• Website analytics: Twenty-four (24) months

After the applicable retention period, we will securely delete or anonymize your information.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Opt out of marketing communications at any time
• Portability: Request your data in a portable format
• Non-discrimination: We will not discriminate against you for exercising any of these rights

To exercise any of these rights, contact us at info@adbsnow.com or call (786) 422-9707. We will respond within 30 days.

8. Florida Privacy Considerations

As a Florida-based company, we comply with applicable Florida law including the Florida Information Protection Act of 2014 (FIPA). In the event of a data breach involving your personal information, we will notify you in accordance with FIPA requirements (within 30 days of discovery).

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your experience. These include:

• Essential cookies: Required for website functionality (session management, security)
• Analytics cookies: Help us understand how visitors use our website
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser. Disabling certain cookies may limit website functionality.

10. Third-Party Links

Our website and communications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email or other communication.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: